Shipping & Delivery Policy – OZCIG
Shipping & Delivery
At Ozcig, we aim to process and dispatch orders promptly and provide reliable delivery across Australia, subject to applicable laws, delivery restrictions and service availability.
Australia-Wide Delivery
We deliver to eligible Australian residential and business addresses, including:
- Residential addresses
- Business addresses
- PO Boxes
- Australia Post Parcel Lockers
We currently do not offer international shipping.
Delivery of tobacco products is subject to applicable Commonwealth, state and territory laws. We may be unable to accept or fulfil an order where the sale or delivery is restricted or prohibited by law.
Dispatch Times
Orders placed before 1:00 pm Monday to Friday are generally dispatched on the same business day, provided:
- Payment has been received and confirmed; and
- Any required age or order verification has been completed.
Orders placed after 1:00 pm, on weekends or public holidays will generally be processed on the next business day.
Delivery Times
Standard Delivery
Approximately 4–9 business days
Express Delivery
Approximately 1–4 business days
Delivery timeframes are estimates only and are not guaranteed. Delivery may take longer due to Australia Post processing, public holidays, peak periods, weather, transport disruptions or delivery to regional and rural locations.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
You can also view available tracking information through your Ozcig account.
Please allow up to 24 hours for tracking information to appear or update after dispatch.
If Nobody Is Home
Where a parcel does not require a signature, Australia Post may leave the parcel in a safe place where available.
If a signature is required and nobody is available to receive the parcel, Australia Post may take the parcel to an appropriate Post Office or collection location. Australia Post will provide collection information.
Please refer to your tracking information for the latest delivery status and collection details.
Incorrect Delivery Information
Customers are responsible for ensuring that their delivery details are accurate before completing an order.
If you notice an incorrect address, please contact us immediately. We will make reasonable efforts to assist before dispatch; however, changes may not be possible once an order has been dispatched.
Delays & Lost Parcels
If your parcel appears to be delayed, please first check the tracking information provided in your shipping confirmation email.
If the tracking information indicates an issue or there has been an unusual delay, please contact our support team and provide your order number and tracking number.
We will assist with the matter and, where appropriate, liaise with the delivery provider.
No International Shipping
Ozcig currently ships within Australia only.
We do not accept international orders or provide international delivery.
Important Legal Information
Ozcig’s shipping services are subject to applicable Australian Commonwealth, state and territory laws and the requirements of our delivery providers.
We reserve the right to decline, cancel or delay an order where required to comply with applicable laws, age-verification requirements, product restrictions or delivery requirements.